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Social Quality and Quality of Work Life Outline the Employees’ Quality of Life in Indian Public Sector: An Investigation

Rinku Sanjeev, Urvashi Makkar, Sanjeev Kumar Singh

872-889

Software quality evaluation: a bibliometric analysis and future perspectives

Tulio Cremonini Entringer, Ailton da Silva Ferreira

1499-1515

Application and development of a quality management tool for solving problems

Evandro Eduardo Broday, Pedro Paulo Andrade Júnior

377-390

Service quality management -preliminary results of survey for customers

Manuela Krystyna Ingaldi

2046-2059

The Impact of Product Quality, Service Quality, and Customer Loyalty Program perception on Retail Customer Attitude

Ricko Achmadi Putra, Hartoyo Hartoyo, Megawati Simanjuntak

1116-1129

Analysis of the dependence of winter wheat yielding capacity formation on mineral nutrition in irrigation conditions of southern steppe of Ukraine

Yevhenii Domaratskyi, Ruslan Mialkovskyi, Olena Koberniuk, Oksana Muliarchuk, Petro Bezvikonnyi

751-761

An Empirical study on availability of Health Care Services in Zarol village as per the Indian Public Health Standards

Anupam Mitra, Shivangi Shukla

216-233

Corporate sustainability: a case study from the implementation of quality management system for certification by inmetro in the metal work industry

Sergio Luis Kyrillos, Francisco J.S. Milreu, José B. Sacomano, José B. Souza, Ridnal João do Nascimento

837-849

Quality parametres on higher education PhD program in Romania

Rocsana B. Manea Tonis, Natalia Manea

475-488

Principal components in multivariate control charts applied to data instrumentation of DAMS

Emerson Lazzarotto, Liliana Madalena Gramani, Anselmo Chaves Neto, Luiz Albino Teixeira Junior

017-037

Evaluating Higher Education Institutions through Agency and Resources-Capabilities Theories. A Model for Measuring the Perceived Quality of Service

José G. Vargas-Hernández, Mtra. Salustia Teresa Cano Ibarra

1126-1153

How quality influences in agility, flexibility, responsiveness and resilience in Supply Chain Management

Gilmar Lucio da Silva, Gustavo Rondina, Paloma Cardoso Figueiredo, Glaucia Prates, Antonio Francisco Savi

340-353

Evaluating the implementation of quality management systems in supply networks in Brazil

João Gilberto Mendes dos Reis, Pedro Luiz de Oliveira Costa Neto, Sivanilza Teixeira Machado, Rone Vieira Oliveira

314-330

Use of the servperf method to evaluate service quality in the transport company

Manuela Krystyna Ingaldi

168-177

A descriptive study of brand equity of india's popular online shopping sites

Ashutosh Anil Sandhe

324-342

Barriers to the implementation of quality management system in media organizations in pakistan: an empirical study

Muhammad Naveed Anwar

99-118

A critical analysis of quality managment implementation in a small brazilian company

Jonathan Schmitz Rauber, Marco Antonio Viana Borges, Márcio Laênio Manoel Júnior, Diego Augusto de Jesus Pacheco

398-416

Business process reengineering and Nigerian banking system efficiency

John N. N. Ugoani, Anthony Ugoani

1173-1190

Innovation quality: discussion and a model for measurement

Marcos de Oliveira Morais, Irapuan Glória Júnior, Antônio Sérgio Brejão, Pedro Luiz de Oliveira Costa Neto

2124-2147

Implementing an ISO 9001 management system in processes of additive manufacturing for medical use

Ketinlly Yasmyne Nascimento Martins, Kléber Cavalcanti Nóbrega, Nadja Mª da Silva Oliveira Brito, Rodolfo Ramos Castelo Branco, Jorge Vicente Lopes da Silva

1032-1046

Systematic proposition of integration between development of agricultural machines and quality management system for the industrial sector

Franco da Silveira, Filipe Molinar Machado, Janis Elisa Ruppenthal, Leonardo Nabaes Romano, Marcelo Silveira de Farias, Luis Cláudio Villani Ortiz

424-447

A case study about the assessment of quality of services in a logistics company in the light of the SERVQUAL model

Wilian Ramalho Feitosa, Sueli Ferreira Colona, Rodrigo dos Santos Kelch

641-658

Association of costumer value chain analysis to quality function deployment: different identified costumers and requirements on development of CPM device

Raffaela Leane Zenni Tanure, Aline Marian Callegaro, Amanda Sória Buss, Márcia Elisa Soares Echeveste, Istefani Carísio de Paula, Carla Schwengber ten Caten

338-359

Total Quality Management in the biopharmaceutical industry: "Planning and development of Quality Function Deployment (QFD) for the research and development of products and processes of human plasma derived products”

Sergio Alejandro Oviedo Albarracin

840-868

Models of Quality Management applied to organizations seeking to Innovation Management.

Tatiane Sartori, Andreas Dittmar Weise

55-70

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e-ISSN 2236-269X

The IJM&P Journal and the texts published here are licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Based on the work available at http://www.ijmp.jor.br. Additional authorizations to those granted under this license may be available at http://www.ijmp.jor.br.