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A case study about the assessment of quality of services in a logistics company in the light of the SERVQUAL model
Wilian Ramalho Feitosa, Sueli Ferreira Colona, Rodrigo dos Santos Kelch
641-658
Analysis of the data on the quality expectation in school services, from the student's perception
Paulo Cesar Chagas Rodrigues, Eddaniella Moraes Silva Fernandes, Franco da Silveira, Bruno Miranda dos Santos, Filipe Molinar
1374-1388
Factors affect customer satisfaction: the case of cargo delivery services
Phuong Viet Le-Hoang
1342-1356
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